Frequently Asked Questions (FAQ)

This is a list of questions that have been asked about CleverClients.

For detailed information refer to the manual.

1. Where is the CleverClients manual? I cant find any manual file.

The manual is on this web site and can be accessed from https://sourceforge.net/projects/cleverclients/files/

2. I downloaded CleverClients  but  nothing happened.


The usual problem is that you did not download Java. CleverClients is written in the Java language and needs it to be installed.

Look in the black background terminal window and see if there are any error message along the lines of "Java not found".

You should have installed Java  it as part of the Windows download and install.

Look at the details on the download pages and follow them exactly!

3. Why does the archaic DOS black & white panel appear before the program opens, & the remain until deliberately closed? 

This command window will display any extraneous system messages. If CleverClients does not run (e.g. some missing files) or you get some strange happenings and you have no idea what is wrong, this window may tell you what is going on.

See section 3.9 in the manual.

4. The backup procedure is complicated & clunky,

including the requirement to manually enter the date of the last backup in the misc panel.  

Entering the date is only to remind people to do a backup.

Backup is only a matter of inserting a DVD (or other media) and then dragging the folders (CleverClientsData and your stuff) from explorer to it. There doesnt seem to be any  point of writing special software to do it.
Theres also the Microsoft backup.

You may want to move your cleverdata folder to dropbox etc and re-install. Then your data are in the Cloud.

5. Mail Problems

If mail is not being sent check the black background screen for errors. The likely problem is that you are not connecting to the mail server. Obvious errors are in the configuration where you do not have the correct mail server, Email address or password.

Failure to connect can also be caused by a Firewall or Anti-virus setting. For example, if you use Norton Internet Security you may have to go into Network settings -> Configure and turn off “Scan outgoing Email messages”.


Home